Multi-tenant Zscaler management that eliminates ticket grind, unlocks customer self-service, and gives your engineers back the hours that matter.
The traditional managed service model funnels every request — no matter how routine — through the same bottleneck. Your best engineers spend a third of their week on changes the customer's own IT admin could handle in minutes, if they had the right tools and the right guardrails.
Meanwhile the high-value work — security architecture, policy design, proactive optimisation — gets perpetually pushed to the back of the queue.
A customer emails "Can you block TikTok?" — here's what actually happens:
NUMBAT breaks the cycle — a unified interface across all your Zscaler tenants, giving customers controlled self-service while keeping your engineers firmly in control.
The biggest driver of customer dissatisfaction in managed services isn't mistakes — it's waiting and not knowing. NUMBAT answers the three questions that generate most tickets, without a single interaction with your service desk.
The commercial model maps directly to the technical one. Grant, upgrade, or revoke customer access at any time — with a full audit trail.
When customers can see everything and handle the routine themselves, satisfaction goes up, churn goes down, and the relationship shifts from vendor they depend on to platform they choose.